Dow Jones - Does Not Honor Verbal or Written Offer
Update by user Mar 10, 2013
Although I have not made any progress with Dow Jones, I actually received a refund from the third party vender, today, out of the blue. I guess that I will drop the issue, despite all the drawn out aggravation.
Original review posted by user Feb 07, 2013
Dow Jones refuses to provide a refund for one of their magazines that ceased publication.Since I renewed through a third party vendor, they claim no responsibility.
Their agent, the third party vendor, is non-responsive. The original notice offered Barron's for the remainder of my SmartMoney subscription term, July of 2016. After 6 months of futile attempts to get a refund, I reluctantly tried to get the Baron's offer; however, now they are only offering 52 weeks. They also rescinded a $149 refund offer they made on 1/11/2013.
Clearly, they do not honor their written or spoken words.I would not recommend them as a honorable company to do business with.
Monetary Loss: $59.